Refund Policy
Last Updated: August 21, 2026 • Product: Lopo Studio Founder License
1. 14-Day Full Refund Window
We want you to be completely satisfied with Lopo Studio. We offer a **14-day, 100% full refund policy** for all Founder License purchases.
If Lopo Studio does not meet your expectations, is incompatible with your specific database environment, or simply does not fit your workflow, you may request a full refund within fourteen (14) calendar days of your original purchase date.
2. How to Request a Refund
To initiate a refund, please send an email to our support team with your purchase details:
3. Refund Processing Timeline
Once your request is received, our team will review and process your refund within 1 to 2 business days. Refunds are credited directly back to the original payment method through Paddle. Depending on your bank or credit card issuer, the funds will typically appear on your statement within 5 to 10 business days.
4. Refunded License Status
A refunded license is no longer eligible for future activations, updates, or support.
5. Questions or Pre-Sales Assistance
If you have any questions before purchasing, or if you run into any connection issues with PostgreSQL, MySQL, SQLite, or DuckDB that we can assist with, please feel free to reach out to us at support@lopostudio.com.